Terms of Service

1. About this store

The ECAN online store at ecan-audio.com is operated by 乐思成创新科技广州有限公司 (Lesicheng Innovation Technology Guangzhou Co., Ltd.; translation for reference only), registered in China, with its business address at Commercial Units 1005 and 1006, No. 1 Huipin West 1st Street, Huadu District, Guangzhou, Guangdong, China (广州市花都区汇品西一街1号1005号、1006号商业) (“ECAN”, “we”, “us” or “our”). These terms apply to your use of our website and purchases made directly from our store.

Nothing in these terms limits any consumer right or remedy that cannot lawfully be excluded or restricted. Mandatory consumer protections take priority over any conflicting provision in these terms or our store policies.

2. Product information and vehicle compatibility

Please review the product description, selected version, included components and vehicle requirements before ordering. Compatibility may depend on the vehicle model, year, trim, original infotainment system, screen, amplifier and connectors. If you are unsure, contact info@ecan-audio.com with the relevant details and photos before purchasing.

Checking compatibility does not remove our responsibility for an incorrect item supplied by us, a material error in our description, or any other obligation imposed by applicable law. Images help illustrate the product; the specific description and agreed configuration identify what is included.

3. Orders, payment and corrections

Provide accurate contact, delivery and payment details and use a payment method you are authorized to use. Review the selected product, quantity, currency and total shown before submitting your order. Please contact us promptly if an order detail needs to be corrected.

If an availability, pricing, compatibility or order-processing issue is identified, we will explain the issue and available options. We will not substitute a different product or charge a higher price without your agreement. Any correction or cancellation will respect the contract already formed and applicable law. If an order cannot lawfully be fulfilled and is cancelled, any payment for the cancelled goods will be refunded.

For a cancellation or change request, contact us as soon as possible. Once dispatch has occurred, the return process may be necessary. This does not restrict any statutory cancellation or withdrawal right.

4. Shipping and import charges

Our Shipping & Handling policy explains delivery destinations, dispatch from mainland China, carriers, processing time and estimated transit time. Transit estimates run from dispatch and are separate from order processing. Remote-area delivery and customs checks may take longer.

Shipping is included in the product price. Import duties and import VAT are not included and, where applicable, are payable by the buyer, except where applicable law requires us to collect, disclose or bear a charge. Any legally required pricing or tax obligations take priority. Please review the information shown before payment.

5. Returns, refunds and repair support

Our Warranty & Return policy explains our 30-day voluntary return-request window, condition assessment, refund processing and two-year limited repair warranty. It also explains the circumstances and approval process for any condition-related handling or no-fault inspection charge.

The commercial repair warranty provides free labor for covered repairs; repair materials, replacement parts and transportation are paid by the buyer unless applicable law requires us to bear those costs. These commercial arrangements do not replace any statutory right to a free remedy or any longer legal protection.

Contact us before sending goods so we can provide the appropriate return or service instructions. These arrangements must not unreasonably delay or prevent the exercise of mandatory rights. The policies and terms applicable to your purchase are those in effect when you ordered, subject to mandatory law.

6. Installation and safe use

Use a suitably qualified installer and follow the supplied instructions. Professional installation is a condition of the commercial warranty as described in the Warranty & Return policy. It does not remove mandatory consumer rights. Check the supplied components before installation, and contact us if something appears incorrect. Do not force connectors, cut wiring or alter firmware when you are unsure of the correct procedure.

ECAN provides remote technical guidance and does not provide on-site installation. A product purchase does not include a third-party installer’s labor unless expressly agreed. Any installation-related remedy required by law remains available.

Operate the product only when safe and lawful. Do not use displays or controls in a way that distracts you while driving, and do not disable required safety features. Stop using or testing the product if it could cause injury or damage.

7. Website use and third-party services

You must not use this website for unlawful activity, attempt unauthorized access, introduce malicious software, or interfere with its security or operation. Access may be interrupted for maintenance or technical reasons. Any website interruption does not remove our obligations in relation to an existing order.

Where a product uses a third-party app, account, network or service, that service may have its own terms, availability requirements and charges. Review the relevant product description and the provider’s requirements. This does not limit our responsibility for the functionality or compatibility we have agreed to supply.

8. Intellectual property and brand references

Website content is protected by applicable intellectual-property laws. You may use it to evaluate products, place orders and use products you have purchased. Other reproduction or commercial use requires permission from the relevant rights holder unless the law permits it.

Vehicle manufacturer names, model names, logos and other third-party trademarks belong to their respective owners. References to them identify compatibility or describe supported functions. ECAN is an independent aftermarket supplier and is not affiliated with or endorsed by those vehicle manufacturers.

9. Privacy

Our Privacy Policy explains how personal information is handled. It governs privacy matters if wording in these terms differs. Please do not send account passwords with support requests or returned products.

10. Updates and questions

We may update these terms for future website use and orders by publishing a revised version. Changes do not retrospectively reduce your rights for an existing purchase. You can save a copy of the terms and policies relevant to your order.

For questions, complaints or support, contact info@ecan-audio.com. Include your order number where relevant and a description of the issue. Contacting us does not prevent you from using any remedy or dispute-resolution process available under applicable law.